How do i upgrade my account?
I can't log in?
How do i take my profile offline?
How do i delete my profile?
How do i change my username?
What is the gold horseshoe?
Where is the last login date?
Why did my profile get deleted or Suspended?
How do i upgrade my profile? Top
Upgrading your profile gives you full access to all the sites features. Login and click on the "upgrade membership" link located at the top of the left hand menu. We accept PayPal, Visa, MasterCard, Discover, money orders.
Did you cancel your profile at one time? Canceling your profile will take it offline. Your profile must be active before you can log in. Click here to send us a "activate profile" notification. Once your profile is activated, you will receive an email from us notifying you of the activation, which should allow you to log back into your profile.
How do i take my profile offline? Top
From the "my account" page, click on the privacy tab, then from the drop menu select, "who can view my profile". Select "cancel". NOTE: Canceling your profile will take it offline, and you will need to contact us to reactivate it before you can log back in. This is to prevent members from constantly taking their profile offline.
You must log into your profile and click on the contact us link located on the left hand menu. From the drop menu, select "delete profile". Your profile and all information will be completely deleted from the system.
We are sorry, this is not an option. This will cause confusion between members if we allowed members to change the username in their profile.
The gold horseshoe signifies that the member has a gold membership and is serious about meeting someone. Members who do not have the gold horseshoe in their profile are still active members, but they are on the free membership plan.
Our stats indicate that more messages are being sent out with this feature disabled. Many members do not log into the site as often as they should, and rely on the systems email notifications to inform them when they receive mail, or flirts. If a member sees a profile that hasn't been logged into for example 4 - 6 months, they may not contact the profile, while all along that member is still interested in meeting someone. Standard members who have not logged into the system within one year are deleted. So feel free to send anyone a wink or a free gift, it only takes a moment.
Check your profile to make sure you have no personal information in it. Email addresses, phone numbers, hints of personal information will be cause for profile deletion or suspension. Remove the content and then contact us to have your profile reactivated. Members who do not abide by our Terms of Service will be removed from the service. Members who are rude, upload fake photos, married, or use sexual remarks to others will be removed. We reserve the right to remove any profile that we feel is not legitimate.
I did not receive my registration email?Top
Please check your spam folder.
NOTE: If you at one time canceled your profile, you won't be able to log in until we activate your profile. Please contact us here if this is the case. Select "activate profile" from the drop menu.
You can change this information in the "my account" page.
I paid but didn't get upgraded?Top
Try to refresh the web page, your browser may be storing an old page. If you still don't see the upgrade, you most likely did not click the 'return to western match" link through PayPal, or the "Finalize Payment" link through 2checkout.com. We're sorry, you will need to contact us so that we can manually upgrade your membership.
You only need to cancel auto billing if you used PayPal reoccurring billing to purchase your gold membership. To cancel auto billing, please log into your PayPal account.
You can go to "my home page" to see the expiration date of your gold membership, or you may go to the "order history" page. You will receive an email notification within three days of the expiration date as a reminder that your gold memebership is about to expire. If you used PayPal subscription services, your account will auto renew. No refunds will be issued for late cancellation.
Gold membership fees are unbelievably low, and affordable for everyone. Please log into your account to see what fantastic rates we offer.
How do i block someone from contacting me? Top
You can block a member by clicking on the "block member" link located on the bottom of the member's profile. This will only stop communication, it will not stop anyone from viewing your profile.
You can report a member by clicking on the "report member" link located on the bottom of the members profile. Please select a legitimate reason for reporting the member.
This is a gold member feature. Click the little wheel icon located on the bottom right hand corner of your computer monitor. Click "online" to show the red online now" status, or click "invisible" to remove the red "online now" status from your profile. NOTE: This feature only removes the "red online now" status in your profile, and does not hide your profile.
How do i turn off the horse whinnie? Top
This is a gold member feature. The horse whinnie will sound off when someone is trying to send you an instant chat now message. You can turn it off by clicking the tiny wheel icon on the bottom right hand corner of the screen, and selecting "sound on or off". You may also turn your speaker volume down or off.
No, but we do have a mobile template that gives the mobile and ipad user a better browsing experience. You can switch between mobile or desktop at any time by going to "my account" and then "template". The mobile version does not have all the features of the desktop version.
I can't log in? Top
There may be two reasons. Did you cancel your profile at one time? If so, you will need to contact us to reactivate it before you can log in.
Secondly, make sure your cookies are enabled on your mobile browser. Click on your settings icon and locate your browser, click on where it says "cookies" and make sure cookies are enabled.
It's due to the way you are holding your phone when you take the picture. Try rotating the other way and reuploading your photo to see if it's straight.