Help

FREQUENTLY ASKED QUESTIONS

Profile Questions / Features / Mobile / Contact us


REGISTRATION QUESTIONS

Is your service free?
Yes, it is 100% free for those who verify their identity.

Why do I have to verify my identity?
So that we know who you are before you begin communication with members of our service. This provides a much safer environment for everyone.

I didn't receive my welcome registration email?
Check your spam folder and then include email@westernmatch.com to your email contact list. This way you will be sure to receive future notifications from our system when it notifies you of a message or wink waiting in your wm mailbox. 

Why should i sign up with your service when there's a zillion other sites out there?
That's a very good and legitimate question. We've been online since 2002 and know our business. We take the time to approve each profile before it goes live on the site. We take the time to monitor and update the site and have excellent customer support. We're always looking for ways to make the sight fun and better for our members. We are not apart of any dating netork site, which means we have our own unique database of members. When you create a profile on this service, it will stay on this service. Start meeting the kind of people that live your lifestyle. Join us.


PROFILE QUESTIONS

Why am i having problems logging in?
Click here to have the system reset your password. If you still can't log in make sure your profile is active and not offline. If you took your profile offline, you will need to contact us first to reactivate your profile before you can log in. This is to prevent members from taking their profile on and offline repeatedly.

How do i delete my profile?
Log into your account. Click here to have your profile deleted from our system. Select "delete profile" from the drop menu. Please allow 24 hours for your profile to be deleted.

How do I take my profile offline? Click here to go to your account page. Towards the bottom of the page you will see "who can view my profile or go offline". From the drop menu, select "go offline".

IMPORTANT NOTE: Your profile will remain in our system, but it will become deactivated. Which means you will need to contact us to reactivate it before you can log back into the system. Click here to reactivate your profile. From the drop menu, select "activate profile".

Can I change my username? The only way to change your username would be to delete your profile and create a new one. Please choose wisely.

Why did my profile get deleted? 
We will delete your profile with no questions asked if it does not appear legitimate. Please make sure you complete your profile and only sign up to the service if you are serious.

Why does my profile say "suspended"? 
Please check your profile and make sure it meets our guidelines. Check to make sure you do not have any personal information in it. 

How do I block or report someone?
Open the members full profile and click the "block member" or "report member" link located at the bottom of the members profile. This will flag the member so that we can review the reported content.


FEATURES

What is a wink?
A wink is a way to let others know that you are interested in them. Go ahead and send one to see what type of response you receive.

What is a gift?
A virtual gift is another way of flirting. You can choose from many gifts such as a dozen roses, or a box of chocolates.  

What is the golden horseshoe in the member's profile?
These are members who verified their profiles and are serious about meeting someone.

What is the horse whinnie?
This is to let you know that you have an instant message coming in. The member wants to chat with you in real time. You can turn the horse whinnie on or off at anytime.


MOBILE

Do you have a moble app?
No, we have a mobile template. Mobile and tablet users have a better browsing experience using our mobile template. Simply select "mobile" or "desktop" view from the home page.

Why are my photos sideways?
It's the way you are holding the mobile phone when you take the picture. Try holding it at a different angle.

I'm having troubles uploading photos from my mobile?
We're sorry for the inconvenience. Our mobile template is not compatible with all mobile devices, but we will be happy to upload one main photo for you. You can send it to email@westernmatch.com. Please include your username.