Help

HELP 

TOP QUESTIONS ASKED:

Contact Us

I can't log in?


Did you take your profile offline? If so, you will need to contact us to reactivate it before you can log in. Click here to contact us.

I lost  my password, help?

Go to the log in screen and click on the forgot password link. An email will be sent to you. Click on the link in the email, and you will be instantly logged into the site. You can then set your new password by going to "my account'.  

How long does it take for my profile to be approved?

Normally within the hour of signup. We approve profiles 7 days a week from 8:00 A.M MST - 11:00 PM MST.

Is this site free?

It is free for members to read messages sent by gold members. We offer a small one time flat rate fee to upgrade your membership which will allow full access to all features. 

How do I change my email address and password?
Go to "my account". Enter the new information and click submit.


REGISTRATION QUESTIONS

Why did my profile get deleted?

WM will delete your profile if it appears to be a fake profile or if your IP address does not match the profile location. To avoid be deleted from the system, we advise that you complete your profile when you first sign up and upload accurate information including a valid email address.

I didn't receive my welcome registration email?

Check your spam folder and then include email@westernmatch.com to your email contact list. This way you will be sure to receive future notifications from our system. 

GOLD MEMBERSHIP

Why upgrade my account?

Gold members are verified with a credit card and display the gold horse shoe in their profile. Members may feel more confident in communicating with gold members. Gold members have full member benefits with no restrictions and are usually serious members.

What happens to my profile when my gold membership expires?

Lifetime memberships last 10 years. We don't anticipate you being on the service this long, however if you are, once your gold membership expires, your profile will convert back to a standard (free membership). We also offer different payment structures such as monthly memberships. If you used PayPal to purchase your membership, it will auto bill until you cancel through PayPal.

How do i cancel automatic billing?

Note: You only need to cancel your auto billing if you used PayPal and didn't purchase a lifetime membership. Otherwise, if you used 2checkout.com, your account will not auto renew and it will convert back to a standard membership once the gold membership expires. 

How to cancel auto billing with PayPal.

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click My money.
  4. Click Update in the My preapproved payments section.
  5. Click CancelCancel automatic billing, or Cancel subscription for Western Match and follow the instructions

How do I become a gold member?

Click on the "upgrade membership" link located on the left hand menu. Or, click here

I upgraded my account but it still shows as a free member?

There may be two reasons. You may have not clicked on the "finalize payment" link after the payment was made. Please contact us so that we can manually upgrade your account. Secondly, if you paid by echeck, it can take 3-5 days for the check to clear. Once the check has cleared, your account will be upgraded.

What forms of payment do you accept?

We accept all major credit cards through 2checkout.com, and PayPal.

Can I buy a membership for another member?

Yes, you may. On the bottom of the payment page you will see "Would you like to make this purchase as a gift to someone"?. Enter the member's username in the field and click submit. The member's profile will appear. Then checkout as usual. The gold membership package you chose will be applied to the member's account.

I don't have a credit card, what can I do?

You can buy a pre-paid Visa card. Visit your favorite local department store and pick one up at the register. Many department stores such as Wal-Mart and Kmart sell prepaid credit cards. You can generally find them near the cash registers, or where gift cards are sold.

I received a message and when I click on the username, it says "member not found"?"

That usually means the member has either taken their profile offline, or has been removed from the system.

PROFILE QUESTIONS

Where do i post the remainder of my photos?

To post a main photo go to "my profile". To post the remainder of photos to your profile, go to "my pictures".

Where do I post my success story?

Contact us here. Select "success story" from the drop menu.

Why does my profile say pending approval?

Once you create your profile it must be approved by administration before it goes live on the site. This is a one time process. Profile approvals are usually quick, but depending on what time you joined, it could be as long as 12 hours before your profile is approved. We are located in Arizona, MST. In the meantime, you can upload photos and complete your profile and save members to your favorites list.

I don't want to be notified by WM when i have mail, what can i do?

If you do not want your email flooded with messages or flirts, go to "my account" and select "notifications". Check the options on how you would like to be notified.

Why doesn't my profile show 100% complete when i completed it?

If you didn't upload any photos in the "my picture" section of the site, the profile meter will not show 100%. You may want to check your profile again, there may be just one field that you did not complete.

I don't want anyone to see I viewed their profile, what can i do?


Profile views only count if members open the full profile.

How do I change my email address or password?

Click on "my account" located on the left menu to change your email address or password. Make sure your password is not too easy to guess. Passwords such as cowboy or horses, is not recommended. Someone can easily compromise your account.

Why am i having problems logging in?

Click here to have the system reset your password. If you still can't log in make sure your profile is active and not offline. If you took your profile offline, you will need to contact us first to reactivate your profile before you can log in. This is to prevent members from taking their profile on and offline repeatedly.

How do i delete my profile?


Log into your account. 
Click here to have your profile deleted from our system. From the contact form, select "delete profile" from the drop menu. Please allow up to 24 hours for your profile to be deleted.

How do I take my profile offline?


Click here to go to your account page. Towards the bottom of the page you will see "who can view my profile or go offline". From the drop menu, select "go offline". 

What does it mean to go offline and how to i get back online?


Your profile will remain in our database, but nobody will be able to view your profile. Let's say you need to take a month off, you can do so without deleting your profile. Once you take your profile offline, you will not be able to log back in until you contact us first so that we can reactivate it. This is to prevent members from continuously taking their profile on and offline. 

What will happen to my gold membership if I go offline?


Your profile will remain as a gold member.

Can I change my username?


Changing your username would cause confusion among members you have been in communication with, therefore the only way to change your username would be to delete your profile and create a new one. Please choose wisely. 

How do I block or unblock a member? 

Open the members full profile by clicking on the "view profile" link. Scroll down to the bottom of the profile until you see the "block member" link. Once you block a member, they will no longer be able to send you messages or flirts. To unblock a member, go to the "blocked members" page under "my network">"blocked members" and click "remove" next to the member's profile you would like to unblock.

How do I report a member?


Open the members full profile by clicking on the "view profile" link. Scroll down to the bottom of the profile until you see the "report member" link. Select a reason for your report and click submit. A report will be sent to administration. We will review your complaint and contact you if we have further questions.

Where is the last login date?


Since we have lifetime memberships in place, we no longer show the last log in date in a profile. We believe this only limits the amount of messages sent to someone who hasn't logged into the site for awhile. Members who haven't logged into the system in 6 months, may not receive messages, while all along, they are still interested in meeting someone. Some members don't log in, but wait until they receive a notification to their email account from the system whether they have mail or not. If a member hasn't logged in after 1 year, the profile is purged from the system.

PHOTOS

Why don't i see my photos?


The main photo must be uploaded in the "my profile" section of the site. All the other photos will be under "my pictures". The main photo is the very first photo members see, and the photo that shows up in the search results.

Why were my photos removed?


Please check our photo guidelines. No clipart, quotes, cartoons, sexual, shirtless photos, etc. In other words, please upload good quality photos of yourself only in your profile. We reserve the right to remove any photo we deem unfit.

The system says my photos are too large?


The system only allows certain size images. Anything over 1500 pixels will receive an error message. If you receive a resize error message, you will need to resize your image. Make sure you save it as a .jpg file when you are finished resizing it. Resize your image to around 500 - 800 pixels. You can use any image resizing software. Try
LunaPic.

FEATURES

What is a wink?


Not sure what to say? Send a wink. A wink is a pre-written text message that you can send free to members to let them know that you are interested. Go ahead and send one to see what type of response you receive. 

What is a gift?


A virtual gift is nice way to let someone special know that you are interested. You can choose from many virtual gifts such as a dozen roses, a cup of coffee, or a box of chocolates.  

How do I delete winks, gifts and messages?


There is a check box next to each item. You may delete one at a time or all at once. To delete all, simply select the check box next to the "sender" at the top of the page. This will place a check next to each item. Next click "delete selected".

What is the golden horseshoe in the member's profile?


The golden horseshoe signifies the member is an upgraded member.

What is the horse whinny?


When you hear the horse whinny, that means a member wants to chat one on one in real time. You may turn this sound on or off by clicking on the small wheel icon on the bottom right hand corner of the scree. If you are a standard member, you will not see this icon, it is a gold member feature. 

What is "chat now" in the members profile?


"Chat now" is real time one on one chat and only available to gold members.

How can I remove the red "online now" status?


Click on the small wheel icon located on the bottom right hand corner of the screen. Select "invisible". This will remove the red "online now" status so that nobody can request a one on one chat with you. This is a gold member feature.

How do I search for members?


Browse: You can browse profiles, which just shows a list of random profiles not in any specific location or age group. Select "browse cowboys, or browse cowgirls form the left hand menu. 

Regular Search: To get more specific in your search, you can click on the "search" button located at the top menu. The regular search will let you search by gender, age, and location.

Advanced Search: If you want to get real specific, you can click on the advanced search. You can search by zip code, body type, height, interests, etc. Keep in mind, the more specific you get in your search, the less profiles you will pull up. Try narrowing your search if you don't get good results. You can also search by username, and search for members with photos only.

Who's Online: These are members that are currently logged into the system. This function changes every second. Try refreshing the page to see new members online. Note: Members who do not log out will still show online. The system will automatically take the profile offline for inactivity after 90 minutes. 

MOBILE

Do you have a mobile app?


No, but we do have a mobile template which will allow users a better browsing experience. However, not all content is on the mobile template. Our website is now responsive, meaning you can use the full version on your mobile device and still have an enjoyable browser experience. You decide. Simply select "mobile" or "desktop" view from the home page.

How do i get my picture in the search?

Go to "my profile" and select "main photo". This photo is the first impression photo and shown in the search results. To upload to your photo album, go to "my pictures". This is where all your photos are stored.

Why are my photos sideways?


It's the way you are holding the mobile phone when you take the picture. Try holding it at a different angle.

I'm having troubles uploading photos from my mobile?


We're sorry for the inconvenience. Our mobile template is not compatible with all mobile devices, but we will be happy to upload (1) one main photo for you. You can send it to email@westernmatch.com. Please include your username.