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FREQUENTLY ASKED QUESTIONS

MOBILE / MY PROFILE / REGISTRATION / GOLD MEMBERSHIPFEATURES

 

MY PROFILE

How do i upgrade my account?
I can't log in?
How do i take my profile offline?
How do i delete my profile?
How do i change my username?
What is the gold horseshoe?
Where is the last login date?

REGISTRATION

I didn't receive my registration 
I can't remember my username and password
How do i change my account email address or password?

 

GOLD MEMBERSHIP

I paid but didn't get upgraded?
How do i cancel auto billing?
How do i know how when my gold membership will expire?
How can I view my payment history? Click here
How much are your membership fees? 

 

FEATURES

How do I block someone from contacting me?
How do i report a member?
How can I set my profile to offline status?
How do i turn off the horse whinnie?

 

MOBILE

Do you have a mobile app?
How do i upgrade my account?
I can't log in?
Why are my photos sideways?

 

MY PROFILE

How do i upgrade my profile? Top  

Upgrading your profile gives you full access to all the sites features. Login and click on the "upgrade membership" link located at the top of the left hand menu. We accept PayPal, Visa, MasterCard, Discover, money orders.


I can't log in, not even with the new password?

Did you cancel your profile at one time? Canceling your profile will take it offline. Your profile must be active before you can log in. Click here to send us a "activate profile" notification. Once your profile is activated, you will receive an email from us notifying you of the activation, which should allow you to log back into your profile. 

 

How do i take my profile offline? Top  

From the "my account" page, click on the privacy tab, then from the drop menu select, "who can view my profile". Select "cancel". NOTE: Canceling your profile will take it offline, and you will need to contact us to reactivate it before you can log back in. This is to prevent members from constantly taking their profile offline.

 

How do i delete my profile?

You must log into your profile and click on the contact us link located on the left hand menu. From the drop menu, select "delete profile". Your profile and all information will be completely deleted from the system.

 

How do i change my username?

We are sorry, this is not an option. This will cause confusion between members if we allowed members to change the username in their profile.

 

What is the gold horseshoe?

The gold horseshoe signifies that the member has a gold membership. Members who do not have the gold horseshoe in their profile are still active members, but they are on the free membership. 


Where is the last login date?

Our stats indicate that more messages are being sent out with this feature disabled. Many members do not log into the site as often as they should, and rely on the systems email notifications to inform them when they receive mail, or flirts. If a member sees a profile that hasn't been logged into for example 4 - 6 months, they may not contact the profile, while all along that member is still interested in meeting someone. Standard members who have not logged into the system within one year are deleted. So feel free to send anyone a wink or a free gift, it only takes a moment.

  

REGISTRATION

I did not receive my registration email?Top 

Please check your spam folder. 

 

I can't remember my username and password?

Click here to have the system resend you a new one. You can change it to something easier to remember in the my account page.

NOTE: If you at one time canceled your profile, you won't be able to log in until we activate your profile. Please contact us here if this is the case. Select "activate profile" from the drop menu.

 

How do i change my account email address and password?

You can change this information in the "my account" page.

 

GOLD MEMBERSHIP

I paid but didn't get upgraded?Top 

Try to refresh the web page, your browser may be storing an old page. If you still don't see the upgrade, you most likely did not click the 'return to western match" link through PayPal, or the "Finalize Payment" link through 2checkout.com. We're sorry, you will need to contact us so that we can manually upgrade your membership.

 

How do i cancel automatic billing?

You only need to cancel auto billing if you used PayPal reoccurring billing to purchase your gold membership. To cancel auto billing, log into your PayPal account. *As of May 1st, we no longer offer reocurring billing. Current subscribers will need to cancel their subscription as usual.


How do i know when my gold membership will expire?

You can go to "my home page" to see the expiration date of your gold membership, or you may go to the "order history" page. You will receive an email notification within three days of the expiration date as a reminder that your gold memebership is about to expire. If you used PayPal subscription services, your account will auto renew. No refunds will be issued for late cancellation.


How much are your gold membership fees?

Gold membership fees are unbelievably low, and affordable for everyone. Please visit the gold membership pay to see what specials we are running. 


FEATURES

How do i block someone from contacting me? Top 

You can block a member by clicking on the "block member" link located on the bottom of the member's profile. This will only stop communication, it will not stop anyone from viewing your profile.


How do i report a member?

You can report a member by clicking on the "report member" link located on the bottom of the members profile. Please select a legitimate reason for reporting the member. 

 

How can i set my profile to offline status?

This is a gold member feature. Click the little wheel icon located on the bottom right hand corner of your computer monitor. Click "online" to show the red online now" status, or click "invisible" to remove the red "online now" status from your profile. NOTE: This feature only removes the "red online now" status in your profile, and does not hide your profile.

 

How do i turn off the horse whinnie? Top  

This is a gold member feature. The horse whinnie will sound off when someone is trying to send you an instant chat now message. You can turn it off by clicking the tiny wheel icon on the bottom right hand corner of the screen, and selecting "sound on or off". You may also turn your speaker volume down or off.

 

MOBILE

Do you have a mobile app?

No, but we do have a mobile template that gives the mobile and ipad user a better browsing experience. You can switch between mobile or desktop at any time by going to "my account" and then "template". The mobile version does not have all the features of the desktop version.

 

How do i upgrade my account?

Under "user menu" > "settings"> Upgrade account. Or, click here

 

I can't log in? Top  

There may be two reasons. Did you cancel your profile at one time? If so, you will need to contact us to reactivate it before you can log in.

Secondly, make sure your cookies are enabled on your mobile browser. Click on your settings icon and locate your browser, click on where it says "cookies" and make sure cookies are enabled.

 

Why are my photos sideways?

It's due to the way you are holding your phone when you take the picture. Try rotating the other way and reuploading your photo to see if it's straight.