Member Help Line

My Profile

Please check this section before contacting us. If you are unable to find an answer we will be happy to assist you.

Did you take your profile offline? Your profile needs to be active before you can log in. Contact us. Did you forget your password, click here to reset it.

Click here to retrieve your password. 

Normally within the hour of signup. We approve profiles 7 days a week from 8:00 A.M MST - 11:00 PM MST. Holidays and weekends may be slower approval times.

We reserve the right to delete any profile that does not appear legitimate or is just testing the service. 

Go to "my profile" to upload or change your main photo. For adding more photos in your profile, go to "my pictures".

Click here to delete your profile. Please allow up to 24 hours. Click here to temparily take your profile offline. Please note that your profile must be active to login. Click here to activate your profile if you took it offline. 

Country Dating profile

Subscriptions / Cancellations

A gold membership gives you full access to all sites features with no restrictions and increases your chances of meeting someone. You may upgrade your membership at anytime using a credit card through Stripe or your Paypal acount. Would you like to upgrade now?

Gold membership features:

Full mailbox access. 
Free members can read and respond to your mail.
Gold membership status.
One on one chat with other gold members. 
Video date (coming soon).
Post up to 10 photos as opposed to 2 with the free membership. 
Ad unlimited friends and favorite members to your list. 

A gold membersip increases the odds of meeting someone by 75%.

The gold membership subscription will continue to bill at the monthly duration you choose until cancelled by you. After your initial subscription period, it will renew at the same price. 

How to cancel: To cancel future subscription, from the top drop menu select "Dashboard" and then "my account". On the my account page click the "cancel subscription" tab. Canceling your subscription does not delete your profile. Your profile will convert back to a free standard membership and you will no longer have premium feature functionality once the membership expires.

Once you cancel your gold membership your profile will remain a gold membership until the membership runs out. Once it expires your account will convert back to a free membership just like when you first joined the service. You can upgrade again at anytime.

We accept most all major credit cards through Stripe. We no longer use PayPal. 

At the current time, all payments are subscription based accept the one year or 5 year plan. You can cancel your auto billing memberships at anytime by going to the "my account" page.

When you first sign up to the service you will have a free standard membership. Your account is limited as to what you can do. You may upgrade your account at anytime to gain access to all features.

Read and reply to mail from Gold members only. (Free)
Send flirts - FREE
See who viewed your profile - FREE
Chat Rooms - FREE
Upload up to two photos - FREE

Private one on one instant messaging - Gold Membership Required
Send messages - Gold Membership Required
Send virtual gifts - Gold Membership Required
Upload up to 10 photos instead of 2 - Gold membership Required
Video date - Gold membership Required to inniate a date.

Click here to upgrade your account.

My Photos / Intro Video

Go to "my profile" for the main photo, or click here. Go to "my pictures" to post the remainder of photos. 

Our system does not rotate images during the upload process. The reason your photo would appear this way is because the photo was taken vertically. Try taking the photo at a different angle. A photo rotator tool is in the works.

Post a photo of yourself in your profile.  Make sure it is of good quality. We do not permit comics, quotes, clipart, etc. 

If you’re unable to upload a photo it may be due to the size of the photo. 

Your images should be JPG or JPEG files.
The maximum file size is 5Mb.
The minimum image size is 360×400 pixels.

You only have one chance to attract your mate. We recommend a face shot as your first impression photo. In the other photo slots post a body shot and photos that show your life style.

Post a short video clip of yourself and get much more response then a photo.  Video's will need to go through the approval process. Please only post video's with you in it.

Video requirements. 
Not to exceed 30mb

Country boy


Search for who you are looking for. The Basic search is the fastest way to find members. Search by gender, age, location or username. The Advanced Search allows you to search more details. Keep in mind, the more search criteria's you specify the less results. 

We are sorry. Our search only allows you to search by City or State. Just think of how many great people you would be missing out on if you based your search area by zipcode only. Surely your potential match is worth taking a drive to the next City or town?

Go to the advanced search and enter the members username. This will quickly pull up the members profile.

This is a handy feature. Click on the search button. Once you select your search criteria, you will see a field at the end of the form that says "save this search". Name the search and submit the form. To retrieve your saved searches at a later date, go to the "saved searches" button. 

Click on the "advanced search" tab. Select Canada as the Country. In the City field enter the Providence.

Search cowboys

Site Features

The video date feature is where you can schedule a one on one virtual date with another Western Match member. This is a gold member feature, however, free members may join a video date if a gold member inniates it. Need more details, click here.

Everything you need to have fun dating.

~Mailbox messaging system to store all your incoming and outgoing mesages. Click the outbox to see if a message was read.

~Send pre-written flirts to break the ice.

~Send virtual gifts such as a dozen roses in the form of a .gif image.

~Basic and advanced search.

~Private instant one on one messaging to online members.

~Chat rooms

~See who viewed your profile

~Save favorite members and friends in your list.

~Video Dating  -  Video dating coming soon.

Access all your settings under "my account".

This is where you can change your email or password. Change how you receive notifications and choose who can view your profile.

Once you see someone who peaks your interest you can send them a free flirt to see if they are interested before you upgrade your account to send them a message. Free members may read their mail free but must upgrade their account to send and reply to messages. 

Chat Rooms / Video Date

We offer two options. Free chat rooms for group chatting and "private chat" with one person. Or you can send a message directly to the member through the mailbox. 

Yes, the chat rooms are free at this time.

Click here for more chat room assistance. 

Western Match has a zero tolerancence for anyone harassing members. You may a report the member through the Chat room or by clicking the "report member" button at the bottom of the members profile.

Click here to go to the "Video Date" help line.


16825 E. Shea Blvd Plaza Fountain Hills, AZ 85268


Email:           Phone: +1-800-484-4522